Meet Matt Burrowes

Customer Success Team support

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Matt joined Triaster just before Christmas 2016, possibly giving him the impression that working at Triaster would be one long round of socialising and presents! Despite this not being the case, he has quickly settled in as a core member of the Customer Success Team, using his communication and customer service skills to excellent effect. We asked him to give us a bit more detail about his role and this is what he said:

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Each and every day at Triaster introduces new and exciting challenges to overcome and I am extremely lucky to be able to liaise with both customers and the team here to provide excellent service. I form part of the support team that offers front line assistance to our client base, ensuring every query is resolved with the appropriate advice and aftercare. I take great pride in seeing positive results coming back from satisfied customers.

Looking ahead I am excited to become more technically knowledgeable, whilst getting to know the individual requirements of our customers so we can continue to provide a fantastic service!

To see Matt introduce himself in person, please go to: http://tinyurl.com/tri-new-team

Catherine Hart

Fact File

Joined Triaster

2016

Before that

Worked in Customer Services throughout the John Lewis Partnership

Professionally he is most proud of...

Being offered the opportunity to work at Triaster

Hobbies

Cycling, running, collecting records, playing piano

Likes

Music festivals, cult movies, the 70’s, Daft Punk and overusing particular words

Dislikes

Mushrooms, TV Soap’s, low ceilings and the wind

Everyone at Triaster will always remember that...

his favourite word is “crackin’!”