New Charter’s design has been built to scale. The homepage shows the company selection options which would scale with a new row being added automatically if they needed to increase the options in the future. There is a broad theme of "How do I...?" which is incorporated in to the design to enable staff to find quick answers to their questions. In addition, they have included a button that links through to the Keys to Keys process which has been standardised across all companies.
Clicking on one of the companies, takes the end-user to a second level showing the departments. This page also has a ‘Most popular’ button linking through to a third level listing the most popular documents/processes. A stronger feedback mechanism was introduced to encourage staff engagement so they included on the second level a feedback button with a drop down with various options such as Make a suggestion / Report a problem / Get support.